Our customers come to us because they’ve heard we deliver value and it’s true. They’re also tired of being treated like they’re invisible by who seem more interested in getting to 5pm than in getting the job done right.
Our growing list of satisfied customers remark to us repeatedly that our responsiveness to their needs and concerns is a major factor in their willingness to recommend us to their friends and colleagues.
Creating satisfied customers is not as simple as smiling and saying thank you (although those things are important too). It’s learning about your customer and their tastes, listening to their input and responding to their concerns. It’s finding a way to provide them with what they want in the most cost-effective manner possible.
And it’s offering them possibilities they might not otherwise consider. All these things are the result of a sound business culture and at Paintbrush our culture is represented by:
- Our Values – A company without values is like a ship without a rudder. At Paintbrush the core values that drive us are hard work, responsibility, accountability and customer satisfaction. We work hard to stay up to date on the latest design and decoration trends. Every member of our team has a responsibility to deliver the highest quality finished product possible. We are fully accountable for any errors we may commit or damage done to your property and if you aren’t satisfied, we’re not satisfied.
- Our Commitment – We are committed to providing every aspect of the job as laid out in the contract. We never cut corners or accept the notion of “good enough.” We use best practices when it comes to all restoration and repair procedures and we use only top-quality products for all painting and decoration projects. We also stay accessible to each and every one of our clients throughout the process and beyond.
- Our Promise – We never bill for work we have not done or materials that we haven’t used. We never carry on work that is outside the bounds of the contract without your prior, written consent. We never behave in an unprofessional manner or treat your belongings with anything short of the utmost respect. We show up when we’re supposed to, do the job we’re there to do and leave your premises tidy.
If you would like to take advantage of the brand of complete customer satisfaction we offer our Twickenham clients please call us for a friendly discussion and to arrange a face to face meeting. Our staff will listen to what you want and then provide professional input that can help you make an informed decision about how best to proceed.